Frequently Asked Questions About Leak Detection
We know that having a leak is stressful and it is hard to think of all the questions you need to ask when you call…
These are some of the common questions we are asked every day…
This is the destructive access of an area with a suspected leak and is carried out after our initial leak detection visit.
Leak Detection (trace) and these destructive works (access) are the parts normally refunded to you by the insurer under the “Trace & Access” portion of buildings insurance.
It is important that access works are not jumped into until an assessment has been made for insurance cover. It is much better to deal with the insurer before you have large amounts of damage to repair!
Where very minor access is needed, we may carry this out at the same time. Where another appointment is required, this is charged at the same rate as leak detection. A full report is also made for this visit to show how works have progressed and further helps with drying recommendations.
Very simply, the cost of locating and accessing a leak, it is a vital part of ANY buildings insurance policy. If your policy does not have it, either add it or change insurers ASAP. The cover is normally £5000 of works or damage.
However once an area is already water damaged this is covered by the full policy.
If you have trace and access cover on your building insurance policy, then effectively it will cost you nothing!
Often there will be an excess of a few hundred pounds on most policies, but this is all it should cost to locate, access and restore the effected area.
However, any repairs to pipework are maintenance of your property and you must pay for these to be carried out. However with the cost of finding and getting to the leak covered, this is often a fitting costing about £1 and the labour to fit.
Due to repairs not being covered under insurance, we do no offer a repair service as it becomes a conflict of interest with the insurance claim. Better to have an independent plumber do the repair, a bit annoying but better than risking problems on the whole claim.
Yes, in fact boiler faults are responsible for about 20% of heating issues. Our detection methods allow us to test parts on-site that even the manufacturers service technicians cannot test properly without taking them away!
Obviously we are looking for boiler faults causing leaks, we are not able to diagnose electrical faults etc.
Particularly with insurance, the initial call can be fine, but at this point they have not had to pay out. Be careful of what you are being asked and make sure you have your documents to hand to check you have cover, rather than trust the call center.
Plan for the worst and be pleasantly surprised rather than hope for the best and be disappointed.
Your property is likely your largest investment or asset, take advice and do not let the insurer dictate how this is managed!
We want to be fair and adopt a similar system common across other sectors such as dentists and lessons.
We understand that everything does not always go to plan and that at times you may need to cancel. Unfortunately, we also have occurrences where people have simply decided on the day (even on arrival!) that its not convenient.
A booking made on the phone with our staff is in the diary and considered a formal booking
Bookings cancelled within 1 working day/24-hours will need to be subject to 100% charge
Bookings cancelled within 2 working days/48-hours will be subject to a 50% charge
For example a Wednesday booking would need to be cancelled on Monday for no charge to be applied and a Monday booking cancelled on Thursday.
Benefits of using UK Leak Detection:
- Carried out on a ‘no-find no-fee’ basis*
- Assistance with insurance claims
- Non-destructive leak detection
- Keep costs at a minimum
- Stop high water bills
- Minimize property damage and disruption
- Provide photographic reports
We can locate water leaks internally under:
- Concrete flooring
- Wooden flooring
- Laminate flooring
- Amtico or Vinyl flooring
- Ceramic or vinyl tiled floors
- Lino flooring
- Rugs and Decorative coverings
- Carpeted floors
We can locate water leaks externally under:
- Grass or turfed areas
- Soil and scalping