In general, we do not carry out repairs as standard for a few reasons:
Insurance claims are 90% of our work, and insurers will generally pay for the Trace (Leak Detection) and Access (Digging it up); they will not pay for the repair, as the insurer classes this as maintenance.
When the repair is simple (often a £5 fitting), the cost is in finding and getting to the leak and the restoration works required. If we repair, there is an element not covered by the insurer. They have argued with our customers about the ratio of repair costs and tried to deduct hundreds of pounds for a £20 repair.
By not carrying out the permanent repair, this is avoided.
Also, there is a conflict of interest; if we are not doing the work, our recommendations are not just to produce work for ourselves…
While we are not plumbers, we will, where possible, make a temporary repair. We recommend you have a local plumber repair, as they can monitor any issues.