Leak Detection Companies hourly rate issues
Quite simply, we tried as other were offering this, but it is a nightmare for all concerned!
We see a purely hourly charge as not acting in your best interests but as a way to raise the value of the works, initially offering a “hour” is nonsense as most leak detections take about 4 hours. Often, it is evident that the detection will likely take the whole day. In our opinion, a purely hourly rate stresses the process and is too easy to abuse, or there might be a perception of abuse even when unfounded.
An excellent example of this is a heating leak, most customers have no idea how long it takes to drain a heating system down through a tiny little valve that is often partially blocked. On average, draining the system properly takes about 1-2 hours, making an hourly charge nonsense.
There is also writing the report and refilling the system, these all take time, and you would be right to question if this time was being spent efficiently or if the time was being inflated to charge more.
UK Leak Detection charge for the average time taken for leak detection, not just an hourly rate.
We feel that this takes the stress out of the detection; our customers can calmly explain the problem and discuss with our technician the options and processes undertaken. You also know the minimum cost up front and our engineer will discuss options if the works look like extending beyond the time allotted.
Our technicians can be more thorough without this 1 hour time limit hanging over their heads, particularly when they want to double-check something!
Once located, time can be taken to discuss the next steps and how this connects to insurance claims and restoration works.