Independent. Non‑destructive. Building‑pathology led.
Priority investigations to help you meet Awaab’s Law timescales — including the duty to investigate damp and mould within 10 working days.
Who we work with
- Local authorities and ALMOs
- Housing associations and RP groups
- Managing agents and block managers
- Estate teams on multi‑occupancy/estate‑wide portfolios
- Development & defects teams (warranty/latent defects)
What we do (in plain English)
We locate and evidence water leaks and moisture pathways without unnecessary damage. We do not sell remedial works — our role is accurate diagnosis, clear paperwork and defensible next steps so you can instruct the right contractor and show compliance with Awaab’s Law.
Typical issues
- Hidden plumbing leaks (hot/cold/heating/UFH)
- Roof, façade and rainwater ingress
- Damp, mould and condensation pathways
- Wastewater escapes and intermittent leaks
- Sub‑floor moisture; rising vs penetrating damp differentiation
- Party‑wall moisture disputes and multi‑occupancy complexities
How we work
- Book — send address, access contact, issue summary and any photos.
- Attend — engineer with ID, RAMS and tenant‑friendly comms.
- Diagnose — non‑destructive testing; findings explained on the day.
- Evidence — you receive a written report and resident letter that meets the “written summary” requirement.
- Follow‑up — optional re‑inspection/data‑logging to verify the home is safe.
Our methods (peer‑comparison approach)
- Thermal imaging to confirm pipe routes/heat loss
- Acoustic correlation & ground mics for pressurised pipe leaks
- Tracer gas (safe, inert) for micro‑leaks and elusive escapes
- Pressure testing with recorded pass/fail readings
- Hygro‑thermal profiling (RH/temperature/dew‑point logging)
- Moisture mapping (capacitance/resistance) with photo annotations
- Borescope inspection via pin‑holes when justified
- Salts/efflorescence checks to separate rising/penetrative sources
We compare multiple methods on‑site and record why a method was chosen. That’s what makes our reports stand up to scrutiny.
What you get
Within 24 hours of our visit
- Triage note confirming any immediate health/safety risk and listing make‑safe actions for you/your contractor.
Within 2–3 working days (report pack)
- Executive summary for landlord/agent and resident
- Root cause, confidence level and differential diagnosis
- Moisture/temperature datasets, annotated photos and plan mark‑ups
- Risk rating (low/medium/high) and Awaab’s Law status flag
- Make‑safe actions and scope for remedial works (for your chosen contractor)
- Resident letter template that meets the “written summary” requirement
- Evidence pack for complaints/ombudsman or insurer (Trace & Access where applicable)
| Step | Landlord Duty | UKLD Service | Typical Timeframe |
|---|---|---|---|
| Report | Resident reports damp/mould | You instruct UKLD | Day 0 |
| Investigate | Within 10 working days | On‑site investigation (priority booking) | Day 1–7 typical |
| Written Summary | Within 3 working days of investigation conclusion | Report issued (PDF) + resident letter | 48-72 hours |
| Make Safe | Within 5 working days where significant risk | Clear immediate actions; optional re‑check | Same day–5 working days |
| Remediate | Required period (e.g. within 12 weeks for damp/mould) or decant | Scope for works + post‑works verification | As programmed |
Legal note: Duties currently apply to social housing providers; many private‑rented clients adopt these timeframes as best practice.
Working in multi‑occupancy buildings
- Coordinated access planning and neighbour liaison
- Inspect adjacent dwellings where pathways cross party lines
- Clear attribution of responsibility
- Sensitivity to lone/vulnerable residents; pre‑visit comms and ID shared in advance
Pricing
- Fixed‑fee investigations per dwelling or framework day rates for batches/estates
- Volume discounts for planned programmes
- No commission from remedial contractors
- Travel/parking and agreed out‑of‑hours rates set in advance
(We’ll tailor a proposal to your portfolio, geography and response targets.)
Insurance & Trace & Access
Our reports are written to support Trace & Access claims where applicable, with readable evidence and itemised investigative steps.
FAQs
Does Awaab’s Law apply to private landlords?
It is aimed at social landlords. Private clients often adopt the same timescales; our templates help you do this.
Will you remove mould?
No — we diagnose and evidence the causes. Your chosen contractor completes the works; we can verify closure.
Can you help if we’ve already had a contractor out?
Yes — we provide second opinions or independent verification where works haven’t resolved the issue.
What if an immediate risk is identified?
We escalate the same day with make‑safe actions and, if needed, advise on temporary decant.
Ready to book?
Or request a call‑back and we’ll schedule the earliest compliant slot.