Introduction This is just a highlight of what can make a simple day, turn into a real night mare for both our customers and our engineers. Patience and understanding is key to keeping calm and dealing with situations, well beyond our control and often the path to these issues was laid some years before by shoddy tradesman in the past. As leak detection technicians, we often find ourselves navigating through various challenges, but few are as frustrating and time-consuming as dealing with non-compliant pipes and cables hidden beneath floors. What seems like a routine task of digging up a floor [...]

The Hidden Reality of Water Damage and Insurance Fraud In the world of building insurance, a policyholder expects that in exchange for their regular premiums, they will be protected against property damage, including that caused by water. But what if your insurer tells you they only cover visible water damage? This practice may sound fair at first, but upon closer examination, it's deeply flawed and could even amount to insurance fraud. Water Damage: Not Always in Plain Sight Water damage is a leading cause of insurance claims worldwide. However, it doesn't always appear as a burst pipe or a flooded [...]

This is about how important it is to tell us all the information you have, not just what you ‘think’ we need. Recently, we had a situation where a customers home was being flooded by sewage (yuk), it was coming up out the toilet and flooding the kitchen and utility room; a really unpleasant situation, compounded by having a toddler and being pregnant! With no access to the drains due to an extension being built over the manhole, there was no way to use a drain company to jet, these free of a blockage. We joked that with a toddler around [...]

The UK Public Accounts Committee (PAC) is calling for urgent action to remedy the leaky water supplies, with a league of the leakiest suppliers to pressure them into action. Unfortunately, the reaction of water companies to this pressure is often to simply pass the blame onto the consumer and start issuing often inaccurate leak notifications to customers across the network; threatening legal action of enforced civil works with huge costs. When we are called to a leak notification by our customers, the data we have is about 50% of these we find there is no leak, or it is in [...]

Drains and sewers are in danger of becoming blocked as people use wet wipes, paper towels - and possibly even newspaper - because they can't find loo roll at the supermarket. Water companies in the UK and Australia have warned against using alternatives which are unflushable. They say if there is no other option, wipes and kitchen roll should be disposed of in the bin. Read in Sky News: https://apple.news/AF6RyTWpfQoesJIYoYqX_rg

Stuck with a high water bill or water waste notification? Often it is not your fault and you should not have to pay it! In this case our trace gas proved that the leak was inside water authorities equipment and not our customers responsibility to repair. You can see it bubbling up and a trace located with our equipment, no other gas would set it off like this and proves the leak location. This is a really good example of when the water main is leaking at the meter, but the local water authority tell you its your problem and [...]